Terms and Conditions
We reserve the right to amend these Terms from time to time.

These Terms were most recently updated on 13th September 2020

Contract of Sale
Please take the time to check the details of your order before sending confirmation through, as you will not be able to make any changes to your order after this point. After you place an order, you will receive a message from us acknowledging that we have received your order. Following this we will send you an email that confirms that the Items have been dispatched.

Please note that Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.

We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity. If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.

The images of the Items on the Sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.

All sizes and measurements of items are approximate, however we do make every effort to ensure they are as accurate as possible.

We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible. We reserve the right to refuse orders where information about items has been mis-published, including without limitation prices and promotions. We take reasonable care to ensure that the prices of items are correct at the time when the relevant information is presented.

Prices for items may change from time to time without notice. However, these changes will not affect orders that have already been processed.

The price of an item includes VAT (or similar sales tax, where applicable) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed are only applicable for Items purchased through our website page and not through any other source. The price of an item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process.

Please note that whilst we take utmost care in ensuring the content on the page (including descriptions of the items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the page may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information that may contain errors or inaccuracies.

You can pay for Items on the using the following payment option: PayPal All Items ordered remain our property until we receive full payment from you.

Delivery charges will be applied in addition to the prices for the items you are purchasing.

Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.

Full details of our returns policy can be found below:

Please return items back to the address provided on the delivery note received with your items. Any items returned to the address provided will be returned at the sender’s expense.
Original delivery note must be returned with the order to allow us to process this. If you have lost your delivery note please inform us and we will provide a new one by email.
Refunds can only be made to the same PayPal account used in the original transaction.

Returned items must be in their original state, with tags attached. These must be deemed unused to be accepted and processed as a refund. We reserve the right to refuse a refund if we do not deem the items to be in their original state.

Join Waiting List Kitty's Cottage will inform you when the product arrives in stock. Please leave your valid email address below.